Commerce Feature
Real reviews. Transparent feedback.
Reviews let buyers share their experience after a completed order. Merchants can see and respond to reviews. A guest review path exists — no forced account creation required.
The problem
Buyers need reliable signals when choosing a seller. A review system that requires account creation creates friction and reduces participation, leaving feedback gaps that make it harder for anyone to make informed decisions.
Who this is for
Buyers who have completed an order and want to share their experience. Merchants who want to understand buyer sentiment and respond to feedback. Platform users who read reviews before making a purchase.
What it does
Post-purchase feedback, openly
After a completed order, buyers receive an invitation to leave a review — a rating and optional comment. The review is visible to others in supported display contexts. Merchants can draft and publish a response.
A guest review path means a buyer does not need an existing account to leave feedback. Some verification steps may apply — the invitation will indicate what's required.
Key clarifications
- –Guest review path exists — no forced account creation.
- –A submitted review does not independently verify all merchant claims.
- –A review reflects one buyer's experience.
- –Review visibility depends on the platform's display policy.
Scenario
ORDER #ORD-8821 — COMPLETE
How was your order?
Your order has been delivered. Share your experience to help other buyers.
Guest review path available — no account required to proceed
Illustrative example
Definitions
Review types and concepts
| Guest Review | Verified-Purchase Review | Rating Only | |
|---|---|---|---|
| Requires account | No | May vary | No |
| Tied to purchase | Invite-based | Yes — purchase record linked | Invite-based |
| Includes comment | Optional | Optional | No — score only |
| Merchant can respond | Yes | Yes | Depends on platform |
FAQs
Common questions
Build trust through transparency.
Enable reviews on your commerce account and let real buyer feedback speak for your products.
Get started